RELIABLE

 
 

Time efficiency and easy management

For us, reliability has two main aspects - Technical and Operational and, for us, the two are woven together.

 

Technically, we will deliver exceptionally functional, profitable solutions and we will test them and support them, so that the chances of a failure in any component, at any stage is minimised. However, when things do go wrong, we will respond in a way that ensures the problem is resolved in the shortest possible time.

Operationally, we have designed our processes, systems and methodologies to ensure that the opportunities for a shortfall or error are minimised.

 

We use the principles enshrined in systems such as Six Sigma and Capability Maturity Model ("CMM") to ensure that the risk of defects is drastically reduced and to capture improvements quickly, thereby ensuring that problems do not recur.

 

Perhaps most importantly, we fully understand that you need to make concrete commitments to your clients, so we make a point of keeping the promises we give to you.

 

In short:

 

We don’t make promises we can’t keep and we don’t take on jobs we can’t deliver – when we make a commitment, we keep it.

 

Ways we can help:
 
 

We not only provide account management but also project and task management systems to simplify the way you work. We have found a variety of techniques that makes it easier for agencies to manage their work and the manner in which it’s delivered. We constantly strive to find new and better ways to make the interface between us, the agency, and their clients, as simple as possible.

 
 

We’ve helped agencies complete tenders for government bodies and large corporates running into millions of pounds. Our vast experience in these areas means that we can significantly help agencies to cost projects, quickly and accurately, no matter how big or small the job.

 
 

We’ve introduced modules that allow agencies to pass requests straight from any site or support systems into our tracking systems. We regularly review all our systems and processes with agencies to ensure that we’re making things as simple and efficient as possible.

 
 

We actively research technical areas for our agency clients to ensure that they can focus on the activities that they want. This means they have access to a pool of technical knowledge that they can call on whenever they need.