QUALITY

 
 

Protecting your brand in highly competitive times

Our Total Quality Management ethos is the foundation upon which our reputation is built

This is the cornerstone of our business in every sense - everything we do is based on an understanding of Quality and what it means to us and, therefore, to you.

 

- Technology

 

Our chosen development platform is Drupal and we are leading members of the Drupal Associaation. Moreover, we only select modules that have gone through numerous checks and tests to ensure compliance and compatibility. Where other technologies are needed, we can often recommend external experts.

 

- Methodology

 

All our staff are fully trained in their relevant disciplines and follow our development methodology, which is fully compliant with the various best practices and standards and we NEVER “hack the core”. Which means we (and our clients) are never exposed to potential upgrade issues in the future.

 

- Testing

 

Every single line of code we write is subjected to dozens of different tests, covering every single aspect of standards compliance and code integrity. Which means that you can be confident the code we deliver will work today, tomorrow and in years to come, with no upgrade issues.

 

- People

 

All our people are all carefully selected for their skills and are progressively trained, challenged and developed to ensure that we all get the best out of each other.

 

- Commercial

 

In the commercial context, quality means many important things to us, including:

 

 

  • Integrity – personal and professional
  • Honesty – at all times we act honestly, both individually and as a company
  • Value – we do not take jobs that don’t make commercial sense, both to you and to us
  • Relationships – we build long-term, profitable partnerships with our clients.

 

 

 
 

We’ll look after your interests by uncovering any issues before contracts are signed. Recently we came across a single line in a 50 page document that read "feed sales into accounting system". The agency hadn’t picked up on it. When we highlighted it to the agency and gave them the questions to ask the client, it turned out that the client expected full integration with an antiquated accounting system. We calculated that the work for this component would be 3 times the work of every other part of the system. The agency went back to the client and was able to justify why the project was much bigger than previously expected. The client understood and agreed to proceed.

 
 

We’ll provide you with all the professional resources you need, as and when you need them. Recently one of our agencies lost a big international finance client, with only weeks’ notice, when they went into liquidation. Had they built an internal team for that client, they would have been stuck with thousands of pounds of monthly overheads in salary and costs. We were able to reallocate the resources to other client projects so the agency could immediately reduce overheads.

 
 

One of our agency client projects was being delivered onto an existing IT infrastructure supplied by the client. When they tried to deploy the application, they found that it could not handle the extra capacity on their existing systems and had no funds available to expand the infrastructure. They were preparing to cancel the entire project which included £30k of ongoing work for the agency. We worked with them and their end client to come up with a solution. With a few minor tweaks to their internal IT systems, and some changes to the system, we got the project deployed and live. The client was delighted and the agency now has the ongoing work.

 
 

We worked with an agency that was supporting 3 different CMS’s and numerous PHP/ASP/HTML solutions and moved all their sites to one platform. This saves them thousands of pounds every month in reduced support and maintenance costs while enabling them to take on additional work without the need to increase staff. They have gained enormously from being able not only to use a single process for every site, but also by being able to add advanced marketing features to all their sites bringing in additional sales from existing clients.

 
 

We work across different languages, time zones and cultures as part of our everyday activity. We have rescued numerous half finished projects that stalled as a result of misunderstandings between the parties involved. We were able to use our global resources to help get the projects back on track. Working in a global environment on a day-to-day basis meant that we know what problems can develop, so we help you avoid them should they arise.

 
 

Our white label development means that our work is your work so your agency branding is maintained. We are fanatical about protecting your brand. All the work we do is checked to ensure there’s no trace of us, unless the agency specifically wants it known who they’re working with.